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Open Your Legal Terms Before Joining

q20i keeps account terms, privacy duties, cookie use and access rules in one place for India, so you can read the conditions before you open an account.

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q20i Open Your Legal Terms Before Joining
CONTACT ROUTES

Check Legal Contact Routes Before You Join

Legal questions need a clear path, not a vague inbox. Use the routes below when you want to ask about terms, privacy rights, account records, cookie choices or a disputed wallet entry. We may ask you to verify your account email, phone number or recent transaction reference before we discuss private data.

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Legal email

Send legal questions through the account help form or the legal email shown inside your profile area. Include your registered mobile number, account email and the exact term or record you want us to check.

Privacy request path

If a privacy request involves access, correction or deletion, start from your account settings so we can link the request to the right profile. We respond after confirming that the request is genuinely from you.

Payment record query

For UPI, Paytm or PhonePe record questions, share the transaction reference shown by your app and the wallet entry time. We use those details to compare account records without exposing unrelated data.

ACCOUNT RIGHTS

Browse How We Handle Legal Duties

Our legal handling is tied to the way your account actually works: login events, wallet entries, cookie settings, identity checks and support messages all create records.

Personal data handling

We collect account details that help us run your profile, confirm payment ownership and answer support requests.

Cookie choices

Cookies help keep you signed in, remember language choices and measure site errors.

Account security

We track login attempts, password changes, device signals and wallet actions to detect unusual access.

Retention periods

Wallet records, support messages and identity checks may be held for lawful, tax and dispute reasons.

Correction requests

If your name, mobile number or email is wrong, contact us from the account you want changed.

Lawful requests

If a court, regulator or authorised agency asks for account records, we assess the request before sharing data.

Discover Answers On Your Legal Rights

These questions explain how the legal page affects your account before and after you join. They cover access, data requests, payment records, cookie control and changes to the terms. If your question involves private data, contact us from the account linked to that data.

Access depends on local law and is available where local law permits. If your location, payment route or account details do not meet the applicable rules, we may restrict access or ask for verification.

You can ask for personal data linked to your account, such as profile details, wallet records and support messages. We verify your identity first so private records are not sent to the wrong person.

Yes, you can request a correction when your account data is inaccurate. For details connected to payments or withdrawals, we may ask for proof before making the change in our records.

Payment records help us match wallet entries, investigate disputes and meet record-keeping duties. We use transaction references, timestamps and account matching details, not unrelated data from your payment app.

You may ask us to delete personal data, but some records must be kept for lawful, tax, security or dispute reasons. When retention is required, we explain why and limit further use.

Cookie settings can affect login sessions, language choices and error tracking. If you block necessary cookies, some account pages may not load correctly or may ask you to sign in again.

We publish updated terms on this page with wording that applies from the stated date. If a change affects account handling in a material way, we may also show a message inside your account.

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